The Customer is Always Right?

Posted August 4th, 2011 | Author Chinmoy Panda | 8 Comments »

Is the customer always right? And if he is not, what do you do? One of our Software Development Leads faced this dilemma in almost an “Arjuna moment”.. (In the epic Mahabharata, as Arjuna stood ready for battle facing an army composed of his own family members, he wondered whether it was right for him