Tag Archives: QA

Software QA Engineers

QA Persona

Software Quality, , , ,

Does designation define personality or  personality defines designation ?  Confused? Either ways you think, you are absolutely correct. Every professional in this world has some sort of personality that differentiates him/her from the crowd. The reason for this may vary, either they have made themselves to appear so or their profession demands it. In this modern IT market, software QA engineers are the demand of the growth made in this field. They need to possess most or all of the following traits to be highly successful in this field.

“WHY” factor

QA TestingI strongly believe that ‘if you have the strong sense of WHY, you can create a beautiful result. Always possess a mind of valid WHY, you should not merely accept anything served in your plate. Try always to clear your WHY card, if that is done you can come up with productive ideas and solutions. You should not pretend as if you are through to any concepts or knowledge transferred, just to leave an fair impression. You should understand that you are here to add value to the project. Ask yourself until you get familiar with every aspect of the project you are assigned with. Remember this simple WHY as the capability to unearth a whole lot of information.

Assumptions:

QA Testing

A software QA engineer never assumes anything while performing his task. So he never make an ASS out of U and ME because that is how it is spelled. Since childhood we are used to assume some facts in order to proceed with the problems, even the world’s greatest theorems are formulated on assuming some facts. Let me figure out the things a layman assumes while filling up a simple registration page

  • Name text box should contain only alphabets
  • Mail ID should be in a proper format([email protected])
  • Fields marked with asterisk(*) are mandatory to be filled.
  • Address line should be separated by using comma or space.

A layman simply applies the common sense which is still not common to find. But just think if the application accepts invalid email ID, mandatory fields can be left blank or if the date of birth accepts future date and many more. This all can lead to troublesome situations. A product is made for the market and you cant expect that he will have the required common sense to use the product. Thus a big question mark arises for the quality of the product, you need to put yourself into various categories of user’s shoes so that you can test the product in all aspects.

Down to Earth

A software QA Engineer is supposed to be unpretentious, approachable and genuine. S/he understands that s/he is the voice of the end users. S/he is here to make the software better. There are often situations when s/he needs to go against a team of developers. If s/he stops reporting a set of bugs with a assumed notion that development team wont put an eye upon them, then it may lead to troublesome situations in a long run. So in order to deal with such situations he needs to possess strong convincing skills so that he can convince the developers and sometimes clients for the changes to be made in the project.

Eagle’s eye

QA TestingThis analogy works well with software QA engineer,he needs to possess eagle’s eye to become super star in the field of Quality Assurance. Many a times most severe bugs surpass our eyesight if we just have an overlook of a product or application and thus risking the product’s quality. As an QA engineer we need to deeply investigate the project in every aspect. We need to uncover the hidden bugs which can have an severe impact later on if it is not fixed in the initial phase of the development cycle. So he needs to be in proper sync with the development cycle so that bugs cannot be carried forward.

Strong Communication:

A software QA engineer needs to communicate with various individuals involved in software development cycle in day to day agenda. S/he is involved in communicating the bugs discovered, the enhancements required etc not only to the development team but also to the client. In his day to day curriculum he needs to prepare Test Cases, File and report bugs. So he needs to be strong in written communication. If in any situation there is a deviation from this then it may lead to Communication Gap and thus ultimately risking the product’s quality.

These are the traits which I find most important to be there in an QA engineer. S/he is supposed to wear several hats while working. S/he is the Quality manager, customer service, tech savvy user, non tech savvy user, angry user, lazy user and last but not least the quality assurance engineer. Many a times s/he has to change her/his thoughts mid-stream, and adopt a different point of view in order to get the job done properly. To most extent a company’s brand solely lies upon her/him. So, above all s/he has to work keeping in mind the company’s image.

 

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Why Do You Do Things You Do?

Few things to consider before testing any application

Software Quality, Thoughts, , , , ,

I have a wall-pWhy Do You Do Things You Do?aper on my desktop which says: – “Why Do You Do The Things You Do” which forced me to write something like this which i feel should be considered before testing any application: –

1. Learning: – Analyze your test results thoroughly. Do not confuse yourself with ‘pass’ or ‘fail’ but finding the root reason of ‘fail’ or ‘pass’ will give you an idea for the solution of the problem. Testers knowledge increases by sending solutions for the problem

2. 100% of anything is not possible so having 100% test coverage is not possible but we can try to touch 99% of perfection.

Continue reading Few things to consider before testing any application →

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Software QA Testing

18 things to keep in mind while testing any application

Thoughts, ,

Testing Typography 1) Thorough analysis of the Test Results:
A good software QA testing professionals always tries to add some analysis to the bugs reported. Most of the times the error logs say a lot about the bug/defect. By adding that thing in the Bug Report, the tester makes it easy for the developer to fix the problem.

2) Try to attain maximum coverage:
Try to cover/test as many combinations as possible. Though it is not possible to attain 100% coverage every time, try to test the maximum combinations/scenarios those can be thought of and tested.

3) Go by the Golden Rule – “Divide and Conquer”:
To attain maximum test coverage divide the application to be tested into smaller modules and write separate test cases for each individual module. It helps in testing each module in detail and also ensures maximum test coverage.

4) Don’t forget negative scenarios:
Always write the test cases for the positive scenarios i.e. write the test cases to test that whether the system is working fine as per the specification under ideal conditions. After that, write test cases for Negative scenarios / invalid conditions. This will ensure that the system works properly when being given negative inputs and handles the errors/exceptions properly.

5) Think like a Tester – Where there is a TESTER there is a BUG 🙂
Start QA testing of the application with an intent of finding defects/bugs. Don’t come to a conclusion like there won’t be any bugs in the application. Think beforehand that there will not be any bugs in the application and you will actually end up finding no bugs.

6) Frame your test cases early:
Try to write the test cases in the Analysis and Design phase. This ensures that the test steps included in the test case cover all the requirements.

7) Get the Test case ready before the developer’s code for the functionalities:
Don’t wait for the release of the application for testing to write the test cases. You might think that you can log more bugs, but NO. Let the developers analyze your test steps to create a quality app. This actions would also help in saving the time spend on reworking on the test cases.

8) Take care of the notorious intruder – “Regression”:
Include some steps in the test case which refers to regression testing. This will ensure quick regression testing during the system testing itself thus saving the time for individual regression testing.
9) Make your application Huff and Puff – Test the “Performance”:
The Applications where the response time is a critical aspect should be tested thoroughly for performance. Try to find out methods to overload the application during the testing process to test the performance. “Load” and “Stress” the application as much as possible to test the performance of the application under unfavorable conditions.

10) One should not test the code written by him/her:
It is human tendency that we are sometimes unable to find out mistakes committed by us in case we check our own work. Therefore we should always encourage people (developers) to get their work checked by testers.

11) Think BIG. Go for some testing that is not mentioned in the requirements.
Try to test some scenarios those are not mentioned in the SRS or requirements specification. It would help in testing that the application does not do what it is not supposed to do.

12) Take the help from past experience/statistics/graphs/records/test results:
Referring to the past statistics helps a lot in determining the areas which are more prone towards defects. Using them while system testing or regression testing can be beneficial in determining the defect clusters.

13) Learn while you Work:
Whenever you encounter any new term during the testing process which is not familiar, just make a note of it. You can also note down the concepts you learn during the testing process. These data can be proved to be helpful during the preparation of Test Closure / Test Release report.

14) Make the TESTER an early bird – Involve a Tester from the beginning of the process:
It’s always advisable to involve testers from the early phases of the SDLC like Requirements Analysis and Design phase. This helps the software QA testing professionals get a more thorough idea about the application under test (AUT) and thus he can write better test cases with a better/detailed coverage.

15) Be the best by following the BEST PRACTICES:
Being a good tester, always try to follow the best practices. When possible share them too with other software QA testing professionals.

16) Be more social – Talk/Discuss with people/developers around you:
Discuss with the developers/Business Analysts to know more about the application. Whenever it is required, have a face to face discussion for resolving conflicts fast and to avoid misunderstandings. When you understand the requirement or resolve any conflict, make sure you have put it in a written format like emails. Do not keep anything verbal as it does not have any physical existence.
17) Prioritize your work:
Prioritize your QA testing work and plan the strategy accordingly. Don’t forget about risks while prioritizing.

18) Write an easy to understand and detailed bug report.
A good bug/defect report not only provides the bug’s symptoms but also provides the impact of the bug on the application. It is always better to do some analysis and add notes (if possible) for the possible causes of the bug. It helps the developer a lot while fixing the bug.

Author – Sudeep Pattnaik

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ISQTB Certification

Tips for ISTQB Certification Exam

Software Quality, Thoughts, , , ,

ISQTB CertificationWhen we think of certifications, most of us think that “Do I really need a certification?”, “Is it worth putting the labour and money(a good amount most of the times) for just a piece of paper from some XYZ organisation?” , “Will it help me at a later stage of my career?” These thoughts flood sometimes our brains so much and leave us so confused that we take a lot of time only to decide that whether we should go for a certification or not, leave the preparation part aside.

All of us during our careers might have surely felt the need of certification in some way or the other. The need may be as simple as gaining more knowledge or as complecated as the determination to become one of the best certified resources available in the field.

Continue reading Tips for ISTQB Certification Exam →

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I AM A BUG

Software Quality, , ,

BugHello folks ! Today I am going to tell you a story of three friends …. Yes you guessed it right, one of them is me . All three of us were a gang of notorious beings – blocking a code here, hiding a window there, disabling a button for the poor user or crashing the application a few times ! But we were living happily in our world until came in the big monster ‘The Tester’. Oh what a sweet fellow to begin with. He entered out territory with a gentle smile, its only later did we realize that he captured every corner of our house. He specially looked for the crevices and deep holes. God ! …. how difficult our survival became. Every morning when he came, we tried to hide ourselves and pray for the evening to come so that he would leave for the day. But how long could we, the tiny creatures survive this big bad monster and one day the inevitable happened and our lives changed forever.

Continue reading I AM A BUG →

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Attending Asia’s Biggest Software Testing Conference

Software Quality, , ,

Software Testing ConferenceThis was really a nice opportunity for me to attend a ‘International Software Testing Conference’. As a ‘Software Tester’ this is really great forum to meet to all great software testing experts and muster knowledge and expertise from them. This is really a huge canvas to expand our network for knowledge concerns. We came across this international event, & finally two of us were selected for the conference.

We zipped our baggage and flew to Bangalore on 11th May 2011 to attend the conference on 12th and 13th May 2011. On 12th May 2011 we had reached the conference spot with vibrant curiosity which was at ‘Hotel The Chancery Pavilion, Residency Road, Bangalore, INDIA’ for the quest of knowledge.

Attending The Software Testing Conference

We completed the registration process successfully and entered the conference hall. At 9 AM the conference just started with a welcome note. After the welcome note we were given with some highlights of the events for that day.

So this way the conference just started with a huge a surprise. On 12th first event was a KEYNOTE by Rob Lambert, Software Testing Club, UK. “Narrowing the Gap between Requirements and Testing: Feedback Loops, Agile and Communication”. Rob was explaining about the Agile process, and gap between requirements and testing. In normal testing life cycle we follow certain standards about writing testcase and executing the testcases in real time. Which takes a lot of time. But Rob explained that we don’t need
to bother about writing all the test cases where we can make a checklist and only need to check them while testing in agile process. Well some debates were there on this concept but at last we were able to understand to the importance of the process which was explained by Rob. I spoke to Rob about this concept and got some concepts cleared about agile software testing and methodology in real time testing.

The second event was “Define and Build Enterprise Automation Framework”, Speaker(s): JayaKrishnan Sashikumar & Preeth K P, Infosys. In this event they explained their own enterprise automation framework. Which was a requirement in of their projects. They were just explaining the architecture and model of the framework.

“Delivering Business Value through Test Automation” Speaker: Maruthi Sivakumar, AppLabs was the third event. Where MR Marithi Sivakumar was explaining about benefits of Test Automation and how test automation can help manual testers to do their job in better way so that the repetitive task can be done within less human interaction.

After three consecutive events we had a small energy break. And after the energy break the fourth eventjust started.

The fourth event was a KEYNOTE by Julian Harty, eBay, UK. “Pushing the boundaries of User Experience Test Automation”. Julian was explaining about the user experience test automation. Now a days usability is the most important factor for all kinds of application. So Julian was explaining about the ‘User Experience’, and ‘Usability’. How to automate Usability testing while observing the user experience. I had a long discussion with Julian about the ‘User Experience’, ‘Usability’, and ‘User Interface’. In the end I got my doubts clarified by Julian.
The fifth event was “Test Automation Rule Radial Hybrid Framework” Speaker: Velu S. P, IBM. Mr Velu has created his own Framework for test automation for his current project testing. After this there was a lunch break.

The sixth event was “Accelerating Regression Test Automation using Ready-to-use Test Automation Framework” Speaker(s): Chandrashekar S, Pallavi Jain & Vidyadhara C.A, Infosys. In this event the speaker has illustrated how test automation helps in regression testing. The seventh event was “Robust Automation Framework using Database for Test Data” Speaker(s): Sriharirao
Kuchi and Merral Crasto, IBM. In this event the speakers has shown how to use database for data driven testing. Instead of using a flat file or excel sheet for data driven testing they have just explained how database can be used for this purpose and how it is helps as compared to the other file formats which is very very dynamic in nature.

After this we had a small tea break. And after the break we had a Plenary Session by Pradeep Soundararajan, Moolya Software Testing, India “Achieving Personal Excellence as a Tester”. This session was really interesting where Pradeep was explaining what should be the true nature of a software tester. How a ‘Software Tester’ should be in ideal form. How to gain knowledge in Software Testing, and how to communicate with other testers and software testing experts all around the globe. Pradeep has suggested the ideal approach for testing and test management.

“Data Driven Automation Testing of Web Application using Selenium” Speaker(s): Navaraj Javvaji, Anand Sathiyaseelan, UmaMaheswari Selvan, AVA Corp was the eighth session. In this session the speakers were explaining about the selenium tool and how to use it for data driven testing.

So in this way 12th May is over and in the end I had a talk with experts for some real time problems in my early projects.

On 13th May 2011 we have reached the conference spot in the same way. After the registration the conference just started with a welcome note. After the welcome note we are given with some highlights for the events for that day.

The first session was about KEYNOTE by Sai Chintala, Applabs, India “Effective Performance Testing”. In this session Mr Sai from Applabs has explained about the basic concepts of Performance testing and how to do effective performance testing.

“Basics on Security Threats, Challenges and Countermeasures” Speaker: Narsimha Reddy, Infosys was the second session where Mr Narsimha from Infosys has explained core concepts of security threats for any application. Where in this session the discussion was for SQL injection, XSS attacks, Script inject and so on.

In the third session we had “Perform Fuzz on Application’s Web Interface”, Speaker: Aniket Kulkarni, Symantec. Mr Aniket Kulkarni works in Symantec as application security researcher. He was explaining about fuzzing techniques to test any application for security and load testing. How to fuzz any application and crash/break the application and check the logs for the crash. So in this way one can encounter about the security holes in the application. Also Aniket has explained how to capture packets transmitted
and analyze the packets for security threats. Overall this session was really nice and helpful.

“Benefits of Automated Security and Performance Testing of SAP HCM Applications” Speaker(s): Abhinav Gupta, Chandrashekar.S, Shahbaz Ali, Sharita Priya Castelino, Infosys was the fourth session. This session was all about SAP based application.

KEYNOTE by Mahesh Saptarshi, Symantec India, “Software Security – Technical Challenges”. This session was all about software security and negative testing. How can negative testing can lead to software security threat and business risk factors.

The sixth session was on “Performance Testing: A Catalyst for Swift IT” Speaker(s): Ashish Tyagi, Siddharth Joshi, Vivek Bal, Capgemini. Mr Siddharth explained about the performance testing and its implementation in web based application.

“Issues during Performance Testing and Solutions using various Tools and Tricks” Speaker: Amitabh Kaushal, IBM was the seventh session. In this session Mr Amitabh was explaining about the various tools and their usage. Some commercial and open source performance and load testing tools.

All sessions were really informative and useful. However I came across these things which I have learned and which will really add value to my current and future testing work:

• Agile methodology
• Automation testing and creating own automation framework
• User experience Test Automation
• Regression testing using automation testing
• Data driven testing using database, excel sheet, and flat file
• Data Driven Automation Testing of Web Application using Selenium
• Effective performance testing
• Application security threats, challenges, and countermeasures
• Fuzzing technique for web based interface
• Software security testing
• Various tools and tricks for performance testing of application

Likewise attending the sessions I got the prospect to meet, share, and interact with different technology experts from different other companies. We shared our views and work procedure on software testing and methodology we follow. This conference helped me in building my network in the world of Software testing,which will help me getting support and sharing opinions with these experts on different problems from time to time that we face in our day to day work life.

This conference was really a wonderful experience for me. I got to know so many new concepts, tools, techniques, and methodologies which is really going to help me in my work. In fact I have started working in the manner as we have learned from this conference. Well in this international conference I have got the exposure to real time industry experts and their views.

I feel lucky to be a part of Mindfire Solutions, not only for allowing me such a huge opportunity to explore knowledge. This is the beginning of opportunities and there is a long way to go with Mindfire on the path of success. This is really a grand experience for learning matter.

Mindfire is our company which always promotes, enables, and supports in all the initiatives for the career growth of all its employees. I feel good when I get these kind of opportunities. Well this makes me feel special in Mindire. I am also looking forward for the opportunities like this in the future to sharpen my skills and expertise in the Software QA Testing and Quality Assurance.

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Software Testers: Who is your boss?

Software QA Testing, ,

I was spending some time with a software test engineer (Software tester) recently and have a simple realization to share.

“How come this runs so slow?”
“Oh it runs just fine, just some problems only in IE browser”
“Why?”
“Probably IE’s Javascript doesn’t run so well”
“Yes but soooo slow?!?”
“Yes… but my Lead has seen it and knows about it”
“Which means it doesn’t matter?”
“Well not that… client has also agreed to Chrome-only support”
“The site will support only Chrome?”
“Yes, we described the problem and got client to agree to it”
“Do you have it in writing?”
“Yes”
“Very good. But why is this the case in first place?”
“Developers told me the 3rd-party component doesn’t run on IE.” (look on face: how does it matter since client has agreed anyway)
“You mean a best-selling web UI component library doesn’t run well on IE???”
“Yes that’s what developers told me”

After some pushing and research, it finally turned out that developers had to use another method of data access and voila! – everything ran smooth on all browsers.

No doubt, the incident above and its subsequent resolution display several best practices. Get acceptance criteria in writing. Make sure client understands limitations. Don’t trust explanations! Be hard-nosed. Use common sense (how can a best-selling web UI library possibly not function well on IE!). Don’t let your personal love override the obvious (Chrome is great but that doesn’t mean you can force users to switch).

An aspect I would like to focus on is: to whom should the software tester be responsible? Project Manager? Team? CEO? Entity/person who is paying for work?

In the course of project teams and organization and “reporting structure” and salary and revenue and a zillion other things, we forget what is obvious. In reality, the Lead/Manager doesn’t matter. The developers do not matter. The CEO doesn’t matter. The client doesn’t matter! They are all illusion, maya.

The only person who matters, the only person who finally decides, is the user. A software tester is responsible towards only the system being tested, and users of that system.

In the short run, you can get away by keeping your Lead/Manager happy. You can get away by accepting superficial wave-of-hand explanations from web application developers. You can get away by getting clients to agree to something illogical. You can get away by using bureaucracy to cover your behind – “I have it in writing”.

You can get away because the short run is imperfect. The short run can hide. But the long run is all about the right thing. The good thing. The correct thing. Quality. Truth. Details. Finesse. Care. The long run exposes everything.

The right thing here is to find and fix the problem, or find a workaround if it cannot be fixed.

If you do not, all might be well at the surface. But when the user rejects it in the marketplace, everyone loses. And why? Because we ignored her when we should have paid attention. We got confused by irrelevant intermediaries (colleagues, lead, client, CEO) and forgot who the software is being built for.

In the example above, the user is taken for granted. The user is actually expected to tolerate slowness, or switch her browser if she wants to enjoy our system. The IE user votes No and many users are IE-only. Yikes, that pinched!

As a software QA tester (whether for a web site or web application or desktop system or mobile app or server software and so on), you are the user’s voice and warrior. Don’t accept reasons. Make your point. File issues where you see issues. Revolt till someone notices. Help in getting the right thing done. Ride alone if you have to, but ride the right path.

Honestly, you are not alone in getting deceived by quick things. It is the same thing in business. Business gets confused by targets and profits and “customer satisfaction metrics”, because those are the quick and measurable things, although they are not what business is about. Business is about doing the right thing for people, not only the legally right thing.

Software testing is about doing the right thing for users, not only the officially right thing.

Thanks!

Author – Chinmoy Panda

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