Maintenance

Mindfire provides focused expertise in support and maintenance of software..

Support and maintenance typically eats at efficiency of primary development teams and executive management, swinging focus away from new initiatives to maintenance of older ones.

Out-sourcing support and maintenance to an off-shore provider reduces costs and allows the mainline team to focus on strategic direction.

Various facets of software maintenance we undertake include:

  • Code maintenance
  • Bug fixing
  • Enhancements
  • Site-specific requests
  • Version, patch and release management
  • Testing
  • Product asset management
  • Software upgrade
  • Testing
  • Code optimization
  • Interfacing requirements to play well with others

Maintenance contracts usually are for a minimum of 6 months, and undergo a process suited to maintenance projects.

The maintenance process includes the following stages:

  •  SLA terms agreement
  • Asset transfer
  • Knowledge transfer
  • Architecture reconstruction
  • Environment replication
  • Readiness (including internal pilot)
  • Process propagation
  • Work execution
  • Verification and validation
  • Deployment
  • Monitoring
  • Reporting
  • Review and continuous improvement

Key Points

  • Maintenance-specific methodology
  • Supporting process, systems and tools
  • Very strong, reliable code
  • Issue turnaround SLA guarantee
  • Issue Escalation process
  • Engineer Education: Minimum 4-year computer science education
  • Engineer Experience: Minimum 2 years, combined > 200 man-years

Skill Set

  • Product maintenance experience
  • Cross-platform programming skills
  • Multiple OS, tools, technology skills
  • Algorithmic/fundamental computer science strengths

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