Mindfire helps you provide Level-I and Level-II support to your customers.

Mindfire provides 24/7 support capabilities (email, chat, phone and co-browsing) which you can leverage for faster, more effective resolution.

Technical support

Mindfire has well-defined processes for executing support contracts, based on SLAs we draw up with you. Support contracts may be time-based or issue-based. Various areas of technical support we provide:

• Installation support
• Usage support
• Compatibility support
• Product in-depth support

Customer support

You can use our resources to provide fast and efficient customer support at cost-effective rates. This includes pre-sales product information, order information, price and general customer support.

24/7 Enablement

Using an off-shore support resource lends an advantage of providing round-the-clock support at very low cost, and works well as competitive differentiator.