Agentic AI Assistant for Customer Experience
Executive Summary
The project entailed the design, development, and deployment of an advanced Agentic AI-powered, multimodal customer support assistant. The assistant operates seamlessly across web chat, web voice, and telephony. It uses a single unified backend with real-time streaming capabilities, intelligent routing, structured output, and personalization for returning or logged-in users. accessible.
The solution eliminates customer friction, reduces operational overhead, and delivers human-like conversational capabilities through a sophisticated multi-agent and multimodal architecture.
About Our Client
Client Name: Confidential
Industry: eCommerce, Retail and Software
Location: USA
Technologies
GPT-4.1-mini, Semantic Kernel, Azure Communication Services, Azure Web Apps, Azure AI Search, Microsoft Teams, FastAPI, Docker
