Consent and Opt-Out Policy for Outbound Calls
The content of this page outlines the consent and opt-out mechanism for candidates receiving outbound calls from Mindfire Digital LLP (aka Mindfire Solutions) within India. Our organization is committed to adhering to the regulations set by the Telecom Regulatory Authority of India (TRAI) and ensuring transparency in our communication practices.
1. CONSENT COLLECTION PROCESS
Before making any outbound calls, Mindfire ensures that explicit consent is obtained from the candidates through one of the following methods:
- Online consent forms where candidates provide their phone numbers and agree to receive calls.
- Written consent obtained via email or physical forms.
- Verbal consent recorded during initial interactions.
Candidates are informed that providing consent is voluntary and that they may withdraw it at any time.
2. OPT-OUT MECHANISM
Candidates who wish to opt out of receiving further calls can do so through the following methods:
- Sending an SMS with the keyword “STOP” to [Opt-Out Number].
- Requesting opt-out verbally during a call.
- Sending an email to [email protected] requesting removal from call lists.
Once a candidate opts out, their request is processed within 24 hours, and no further calls will be made to their number.
3. RETENTION OF CONSENT RECORDS
Mindfire maintains a record of all consent and opt-out requests for compliance and audit purposes. Consent records are stored securely for a period of [6 months] and are only accessed by authorized personnel.
4. CONTACT INFORMATIONN
For any queries regarding consent or to opt out of receiving calls, candidates may contact us at:
- Email: [email protected]
- Phone: +91 91242 53900
- Address: E-12 SRB TOWER 1,2 Infocity Road, Bhubaneswar, Odisha – 751024
By implementing this policy, Mindfire ensures that candidates have full control over their communication preferences while maintaining compliance with applicable regulations.
