POP3 mail parser to allow for submitting trouble tickets via email.
The php script is implemented as a cron that runs periodically and connects to a POP3 server account to access tickets that are submitted to a help-desk email address. The script accesses and parses the emails and stores customer number, address, problem and the rep the ticket is to be assigned to in a MySQL database. Tech support responses can also be parsed and logged against the original ticket. The cron is used to capture questions and their responses to build a knowledge base system that tech support staff can use to help solve day to day issues.
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